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Return and Refund Policy
We want you to be completely satisfied with your purchase from Onshope.com. If you are not satisfied with your purchase for any reason, you may be able to return the product for a refund or exchange in accordance with this policy.
Conditions for Returns
To be eligible for a return, the product must meet the following conditions:
- The product must be unused, undamaged, and in its original packaging.
- The product must be returned within the specified timeline for returns.
The following products are not eligible for returns:
| Item type | Return policy |
|---|---|
| Electronics (including laptops, mobiles, and accessories) | Within 10 days of delivery |
| Clothing and fashion accessories | Within 30 days of delivery |
| Books and media | Within 30 days of delivery |
| Health and personal care items | Within 10 days of delivery |
| Home and kitchen appliances | Within 10 days of delivery |
| Toys and baby products | Within 10 days of delivery |
| Furniture and home decor | Within 10 days of delivery |
Timeline for Returns
The timeline for returns varies depending on the type of product:
- Electronics (including laptops, mobiles, and accessories): Within 10 days of delivery
- Clothing and fashion accessories: Within 30 days of delivery
- Books and media: Within 30 days of delivery
- Health and personal care items: Within 10 days of delivery
- Home and kitchen appliances: Within 10 days of delivery
- Toys and baby products: Within 10 days of delivery
- Furniture and home decor: Within 10 days of delivery
Process for Returns
To initiate a return, please follow these steps:
- Contact our customer service team by phone at 9744250000 or by email at sales@onshope.com to request a return.
- Pack the product in its original packaging and include all accessories and documentation.
- Ship the product to the address provided by our customer service team.
Please note that you are responsible for the cost of shipping the product back to us.
Process for Refunds
Once we receive your returned product, we will inspect it to ensure that it meets our return policy conditions. If the product meets our return policy conditions, we will initiate a refund to your original payment method.
Please note that it may take up to 10 business days for the refund to appear on your account, depending on your payment method and financial institution.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer service team by phone at 9744250000 or by email at sales@onshope.com.
